WHY HP PRINTER COULD NOT CONNECT TO WEB SERVICES?

HP Printer Could Not Connect to Web Services

Web Services enable you to connect your printer and web-connected printers over the Internet. At times, printers may fail to connect to web services due to various reasons. However, proper solutions can help you fix the issue without much effort. This article lists the best techniques to fix the printer that fails to connect to web services. If your HP Printer Could Not Connect to Web Services, try out all the troubleshooting techniques listed in this article and fix the issue efficiently.

Check your Internet connection

To connect to web services, you should connect your HP printer to a Wireless connection.

  • If you have connected your printer and computer via a USB cable, disconnect the cable from both ends.
  • On your printer control panel, navigate to the Wireless Setup Wizard and connect to your router’s network.
  • Also, check the stability of your Internet connection. If it is not stable enough, you need to fix it in the first place.
  • Now, check whether your HP printer can connect to the Web Services. If the issue is not yet fixed, proceed with the following solutions.

Check the connection status of your printer

  • Check whether your router meets the requirements. Some routers can operate in 2.4 and 5.0 GHz bands.
  • If your router can operate on the 2.4 GHz band alone, connect your printer to your router with the 2.4 GHz band itself.
  • On your printer, check whether you have turned on the wireless network feature. Make sure that you have connected your printer directly to your home or workplace network.
  • In case you have connected your HP printer to a guest/host network, the web services will not work.  

Restart your computer, printer, and router

Restarting your devices (computer, printer, and router) can help you fix most connectivity issues.

  • First, turn off your router and disconnect it from the power supply. After a minute, reconnect it to the power supply, turn it on, and wait until the boot process gets over.
  • On your computer, hit Start and choose Restart.
  • To restart your printer, turn it off and disconnect the power cable.
  • After a minute, reconnect the power cable to your HP printer and turn it on.

Turn on web services using the Embedded Web Server (EWS)

If there is an issue with your HP printer control panel, you can turn on the Web services via the Embedded Web server.

  • Print a network configuration page and locate the URL of the Embedded Web Server.
  • Open your browser, type the URL in the address bar, and press Enter.
  • On the EWS web page, click Web Services and turn it on by following the instructions.
  • When your printer gets connected to the Embedded Web Server, your issue will probably be resolved.

Update the settings

  • On your Windows computer, open Control Panel and open Internet Options.
  • In the Internet Properties window, click the Connections tab and click on the name of your wireless network. Then click Proxy> Proxy Settings.
  • Scroll down to your network’s proxy server information. Then, write down the IP address and port numbers.
  • Now, open your browser and visit the EWS page of your printer.
  • Click the web services tab and click on Proxy Settings.
  • Now, enter the IP address and port numbers (that you have noted) in the respective fields and click Apply.
  • Turn on the web services by clicking the Continue button.

Update your printer’s firmware

  • With your printer turned on, connect your printer and computer via a USB cable or a wireless network.
  • Open your browser and visit HP’s support page. Enter your printer model in the search field and it will take you to your printer’s support page.
  • On the product support page, click Software, Drivers and Firmware.
  • Choose your Operating System and download the updated firmware.
  • Once you have downloaded the firmware, locate the file in the Downloads folder and run the setup file.
  • Follow the instructions and install the updated firmware.
  • Once you have updated the firmware, check whether your HP printer can connect to the web services.

If your HP Printer Could Not Connect to Web Services still, get back to us for remote assistance by the experts.