Troubleshooting

123.hp.com Envy 5645 Printer Offline

Rarely, you would find your 123 HP Envy 5645 printer displaying Offline status which indicates that you computer/device isn’t able communicate with the 123.hp.com Envy 5645 printer. This offline message appears when the printer is powered off, or a USB cable connection has become disconnected.

Windows

Check the connectivity between the printer and Windows

  • Download HP Print and Scan Doctor app, since it is known to solve several issues automatically related to connectivity.
  • On your Windows screen home page, double click on the    HP Print and Scan Doctor icon to open the tool.
  • The Welcome Screen appears, click Start here.
  • Choose your 123.hp.com Envy 5645 Printer name and click Next. The Finding and Fixing Problems screen opens.
  • Click on Fix printing option.
  • The app starts the testing process.
  • White checkmarks indicates that the printer passed the tests. Click Test Print or click Skip.
  • White wrench indicates that Print and Scan Doctor found an issue and repaired it. Click Test Print or click Skip.
  • Yellow exclamation points indicates that the test failed and required user action, but the step was skipped. Click Test Print or click Skip.
  • A red X indicates to follow the on-screen instructions to resolve the 123 HP Envy 5645 issue.

Mac

Check the connectivity between the printer and the Mac

  • Detach the USB cable and reconnect it again to the Mac.
  • Turn off the printer through a power button and wait for five seconds.
  • Detach the USB cable from the back of the printer where you see all the power ports.
  • Turn on the printer. The printer usually makes a little noise while powering on and might start printing some pages. Wait for the printer to become idle and to be at ready state.
  • Wait for five seconds and then connect the USB cable to your printer. It might start printing again. Let it finish printing before you proceed for further steps.
  • The printer should show you online status now, try printing a page to check.

Printer not found during network

While setting up the printer through a Driver CD received with the packing or while downloading Drivers and software from HP website, if the installer doesn’t detect your printer name you might see some annoying errors on the screen popping in like :

  • Printer not found
  • Unable to find the printer
  • No devices found
  • Your printer could not be found on your wireless network

You can troubleshoot this issue by checking the connection status.

  • Confirm that the printer is ready for the network setup. On the printer, make sure the signal light next to the Wireless icon  should be either stable or steady or may be blinking.
  • Confirm that your    123.hp.com Envy 5645 printer is not connected to a guest or host network like wifi connections from schools, hotels, or home networks that are only guest logins.
  • Check the router band setting. Confirm that the router is set to the 2.4 GHz band if it is a dual band router. Since the printer won’t connect if the dual band router is set at a range of 5 GHz.
  • On the computer, click on the network icon in the notification bar to check the network name and status of the connection.
  • If the network name shown is not yours, connect it to your own network to finish the printer setup.
  • If the network signal strength is weak, place the computer device or router close to each other for better connectivity signals.
  • If the network status shows not connected, check network connectivity status.
  • If an Airplane icon displays, click the icon and move the Airplane mode slider to Off and then connect to your wireless network.
  • If the above mentioned suggestions doesn’t work, try installing the HP driver and software again from the genuine sources. The 123 HP Envy 5645 printer name should be found during the installation.

Paper jam

Simple and easy steps to overcome paper jam issues with your 123.hp.com Envy 5645 printer

  • Switch off and disconnect the power cord from the rear of the printer. This will let the paper feed rollers to turn freely.
  • Open the back panel of the printer by turning the dial counter- clockwise and then pull the back door towards you.
  • Check the paper rollers located at the rear of the printer. They should be dust free and run freely. If needed, clean the rollers with a lightly moistened soft towel.
  • You can easily remove the jammed papers from the rear of the printer as well as from the front of the unit carefully.
  • Remove the remaining paper from the automatic document feeder tray and also remove any paper that is damaged or crumpled and then re-stack and reload the paper into the ADF tray.
  • Place the rear access door back like before.
  • Reconnect the power cord to the unit and turn on the printer.
  • If the problem continues, try the following steps.
  • Like before, switch off and disconnect the power cord from the printer and remove all paper from the paper trays.
  • Check the paper rollers located at the rear of the printer. They should be dust free and run freely. If needed, clean the rollers with a lightly moistened soft towel.
  • Open the    123 HP Envy 5645 print cartridge access door.
  • In the front of the printer check four small metal pressure rollers that works on the main feed roller. Clean the extra paper torsions or labels stuck on these rollers with a small tools.
  • Place the back panel and reconnect the power cord.
  • Feed the paper in the paper tray and make sure that the papers are fully pushed into the tray and can easily move inward through the spring. If they are not placing properly there, check the spring as it may have become loose.
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