123 HP Deskjet 3700 Troubleshooting

Paper Jam

  • When the printer stops printing and produces an error message you have to check if the control panel prompts any alert message stating that the paper jam issue occurs.
  • By that time your printer might show abnormalities like producing much noise and ejecting a blank paper.
  • The instructions provided below helps you sort out the paper jam issue very easily.
  • It is advisable to print a test report in order to check if the printer’s hardware functions correctly.
  • When the test report is printed there is no need of continuing the further troubleshooting steps.
  • Look if any jammed papers are present in the input and output tray of the printer.
  • You are not supposed to remove the jammed paper from the front side of the printer.
  • While trying to pull out the jammed paper always try the rear side of the printer first.
  • The mechanical damage is likely to occur when the jammed paper is removed from the front cover.
  • After you turn off the power button of the printer remove the USB cable from the printer’s rear end.
  • Make sure that you have also removed the power cord from the printer’s rear end.
  • Push the tab present on the left side of the rear access door in order to release the door.
  • Drag the door away from the printer in order to remove it and then carefully remove any jammed papers from the rollers present inside the printer.
  • While pulling out the jammed paper from the printer make use of both the hands in order to avoid torn of papers.
  • Check our website to get more tips to prevent the paper jam issue.

Printer Offline

  • When you receive an alert message indicating that your printer is offline you have to check if the connection is lost.
  • This alert message is the result of improper communication between the printer and the computer.
  • If you are a Windows user you can make use of the diagnosing tool called HP Print and Scan Doctor to find and fix the issue.
  • Check if you have set your printer as a default printer using the instructions provided in this section.
  • Power off and then on the printer and then affirm that the printer is in a ready state.
  • Look for Windows for devices and then choose the Devices and Printers in the available list of results.
  • Based on the prompts displayed follow the instructions and search the icon for the printer.
  • Right- click on your printer and then make it as a default printer and then choose See What is printing.
  • Tap on the printer option. If you have a checkmark adjacent to the Pause Printing and Use Printer Offline option, choose each of them and remove the checkmark.
  • Make an attempt to print. If the assigned print job is done properly your printer gets back to the online mode.
  • If not reset the printer and then check the connection status. Go through the instructions and reset the printer.
  • For more information on how to bring back the printer to the online mode you can call us on the number displayed on the screen.

Network scanner connection issue

  • When the network connection issue prompts on the printer’s control panel display use the instructions provided below.
  • Rebooting the devices help you resolve the network connection issue.
  • Scrutinize the driver scan settings. Power off the printer and affirm that the power cord is connected to the electrical outlet directly and not using a power strip.
  • Shutdown all the programs that run on your computer and then shutdown the computer.
  • Power on the printer and the computer. Look for the printer model name and then choose yours from the printer’s list.
  • Make an attempt to scan. If the network scanner issue is resolved you can stop the troubleshooting steps.
  • If not scrutinize the network and printer connection status. Check our documentation to check both the wired and wireless connection.
  • When the printer software installed on the computer is crashed the network scanner issue occurs.
  • Go to the Uninstall a program option on the control panel settings and then choose your printer name.
  • Tap on the Uninstall option and then click on Yes to confirm the changes you have done.
  • Make use of the on screen instructions to remove the software from your computer.
  • Look for the latest driver and software suitable for your printer on our website.
  • Use the on- screen prompts to install the driver and software properly on the computer you are using.
  • Check if the Windows Image Acquisition settings are personalized properly.
  • To get more support feel free to call us on the toll- free number displayed on the screen.

Paper mismatch issue

  • Your printer’s control panel might prompt an error message as Paper mismatch or paper size mismatch if you use different paper sizes when printing.
  • To resolve this issue you have to check if the paper settings you have customized are appropriate to the print job you assign.
  • To check this open the file which you want, tap on File and then click on the Print option.
  • Affirm that your printer name is listed in the Name or Printers drop- down list box and then choose the Preferences or Printer Properties, or Properties option.
  • Tap on the Paper or Quality option and then go on with the Advanced option, if required.
  • Choose the paper size option and then choose a paper size which matches the type and size of the paper you loaded in the input tray of the printer and then click on Ok.
  • If you cannot find any suitable paper size, choose a one which is closer to the size of the paper you loaded in the tray.
  • Once it is done click on Ok and then make an attempt to print. If the issue occurs still verify the paper source settings.
  • Before you check the paper source settings remove and re- feed the paper in the input tray of the printer.
  • While replacing the paper into the tray make sure that you have adjusted the paper width guides in order to make them rest against the edges of the paper stack.
  • Open the program you want to print and then click on the File option and then choose Print.
  • Affirm that the printer you are using is listed in the Name or Printers drop- down list box and then choose Printer Properties or Properties.
  • Go on with the Paper/ Quality option-> Paper Source-> Ok. Check our website for more details.

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