123 HP Ojpro 8720 – USB Printer Setup

Windows

Step 1: Get ready for the 123 HP Ojpro 8720 printer setup

  • Verify the following requisites and files before you begin:
  • The printer is turned on and in a prepared state.
  • Acquire a USB cable less than 3 m in length.
  • If connected via a USB hub or docking station, your printer may not obtain sufficient power to operate properly.
  • ​Unplug the USB cable from the system. Do not reconnect the cable unless interrupted during the driver installation procedure.
  • ​Select devices and printers from the control panel of your printer.
  • Right-click on Remove device. If multiple icons occur for the printer, remove them all.
  • ​Close the Devices and Printers window, and then go to the next step.

Step 2: Install the driver and set up the connection

  • Index your printer model, and then follow the instructions to download your driver.
  • In case a driver or HP Easy start to download, follow the guides to access the downloaded file to start the setup. When interrupted to choose a connection type, click USB.
  • In case download fails or the HP Officejet Pro 8720 printer is not listed proceed with these steps to install a driver from our website.
  • ​Type your printer model, if it is urged, and then verify whether the operating system version is correct.
  • ​When interrupted by the installer to choose a printer connection option, select USB to go with and complete the setup process.
  • ​Attempt to print, scan, or fax, liable to the printer functionality.

HP Officejet Pro 8720 Printer – Mac Setup

Step 1: Formulate the printer setup

  • Check the following necessities before you start the setup process:
  • Switch on the printer and keep it in a prepared state.
  • Acquire a USB cable less than 3 m in length.
  • If you link to a USB hub or docking station, the printer might not get adequate power to properly operate.
  • ​ Remove the HP Officejet Pro 8720 Printer USB cable from the system. Ensure that you do not reconnect the cable until interrupted during the driver installation step.
123 hp ojpro 8720 printer

Step 2: Download the driver and configure the connection

  • Type your printer model, and then select Start. According to the printer and operating system version, the driver installation application downloads, and then setup the full feature printer driver.
  • If Easy Start downloads, follow the instructions to access the download file to start the setup. When interrupted to pick a connection type, choose USB.
  • ​Type your printer model, if interrupted, and then verify whether the operating system version is correct.
  • ​​When interrupted by the installer to choose a printer connection option, click USB.
  • ​On the Install screen, confirm that the Scan or Easy Scan is chosen, if your printer has a scanner to activate full scan functionality.
  • ​When urged by the installer, choose Add Printer to create a print queue on the Mac and the add window opens.
  • ​Pick your printer name, tap on the Use or Print Using menu, choose the name of your printer in the pop-up list, and then select Add.
  • ​Try to print, scan or fax a sample document, according to your 123 HP Ojpro 8720 Printer functionality.

123.hp.com/ojpro8720 Troubleshooting

Mopria Print Service

Cannot print a document using the Mopria Print Service

If you detect any settings and connectivity issues, try the following to print on your Android device.

Step 1: Switch on Mopria Print Service

Turn on Mopria from the phone settings menu.

  • Open Settings.
  • Tap on the Printing option.
  • Look for Mopria Print Service, and then choose On, if it is not already selected.
  • Try to print a sample document.
  • If these procedures rectify an issue, you do not need to continue with the troubleshooting steps.

Step 2: Boot up your mobile device, router and the printer

Restarting the router, printer and mobile device might rectify network- related printing issues.

  • Power off the printer.
  • Verify with the router manufacturer for instructions on how to power off the router.
  • Turn off your 123.hp.com/ojp8720 printer.
  • Switch off the mobile device.
  • Switch on the router, and then wait for 30 seconds to allow it to complete its start-up process.
  • Switch on the mobile device, and then verify that it connects to your wireless network.
  • Power on your printer.
  • Try to print a sample document.
  • If these procedures resolved the problem, you do not need to continue troubleshooting.

Step 3: Connect your printer to the mobile device

Your 123 HP Ojpro 8720 Printer and the mobile device must be linked to the same wireless network prior to print the document.

  • Access the network settings directly from the printer’s control panel or print a network configuration report.
  • Confirm that the wireless network name is the same as the name of the wireless network you use with your mobile device.
  • Once your printer and mobile device are linked to the same wireless network, attempt to print your document.
  • If these steps resolved the problem, you do not need to continue troubleshooting.

Step 4: Firmware update for the printer and the router

Outdated printer or router firmware can cause mobile printing problems. Upgrade the firmware.

  • Confirm that your 123.hp.com/ojpro8720 printer has the latest firmware version installed.
  • Ensure your router can forward mDNS packets and has the latest firmware.
  • Try to print your sample document.

Procedure for paper Mismatch Error

While printing on envelopes or different paper sizes, one of the following error messages display on the control panel of the printer or the system:

  • Paper Mismatch
  • Paper Size Mismatch

The above error message displays to verify that ink is not wasted when paper settings in the 123 HP Ojpro 8720 Printer driver do not match with the paper which is mounted in the printer.

Step 1: Adjust the paper size setting

Scrutinize the paper size setting to ensure that it corresponds to the paper you want to print on.

  • Click File, and then select Print from the program you want to print.
  • Ensure that the printer is in the Name or Printers drop-down list, and then select Properties, Printer Properties or Preferences.
  • Select the Paper or Quality option.
  • Choose Advanced, if required, and then click Paper Size.
  • Choose the paper size that corresponds to the size and type of paper loaded in the HP Officejet Pro 8720 printer tray, and then select Ok. If there is no corresponding paper size, pick the size from the list which is nearest to the paper size placed in the tray.
  • Select Ok, and then try to print a sample document.
  • If you detect the same issue, continue to the next step.

Step 2: Evaluate the paper source setting

Remove and reload the paper in the input tray, and then verify the paper source settings.

  • Take out all the paper from all printer input trays.
  • Reload the papers, and then modify the paper width guides so they gently rest against the edge of the paper stack.
  • Open the document that you want to print from, select the File option, and then click Print.
  • Ensure that the printer is in the Name or Printers drop-down list, and then select Properties, Printer Properties or Preferences.
  • Click the Paper or Quality option, and then select Paper Source to choose the correct tray.
  • Click Ok, and then try to print the test document.

Step 3: Reboot the printer

  • Switch on your printer.
  • Wait until the printer is inactive and hushed before you commence.
  • With your 123.hp.com/ojpro8720 printer turned on, unplug the power cord from the printer.
  • Take away the power cord from the wall outlet.
  • Wait for at least 60 seconds.
  • Plug in the power cord to the wall outlet.
  • Relink the power cord to the 123 HP Ojpro 8720 printer.
  • Switch on the printer, if it does not automatically power on.
  • Wait until the warm-up period finishes and the printer inactive and noiseless before you start.
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