123.hp.com/ojpro8660 Troubleshooting

123.hp.com/ojpro8660 ADF Paper Jam Error Displays

Solution one : Switch off the printer and then on again

  • Switch off the printer. If the printer does not switch off, unplug the power cord from the back of the printer.
  • Halt for 60 seconds.
  • Re-plug the power cord to the back of the printer.
  • Tap the Power button to switch on the    123 hp ojpro 8660 printer.

Solution two : Remove any jammed paper

Step 1 : Take away any loose paper

  • Take away any loose paper from the ADF feeder tray.
  • Cautiously eliminate any loose paper from the output tray.
  • Look for jammed paper in the rollers in the output tray.
  • Use a flashlight to view the rollers in the printer.
  • Without being rough, eliminate any jammed paper or pieces of torn paper from the output tray rollers.

Step 2 : Remove any jammed paper from the ADF

  • Tap the Power button to switch on the 123 hp ojpro 8660 printer.
  • Raise the ADF cover.
  • Raise the tab situated on the left edge of the ADF to lift the ADF mechanism.
  • Push in the green tab situated in the center of the ADF.
  • Without too much pressure, pull out any jammed paper from the ADF.
  • Pull up the green tab to bring it back in place.
  • Shut the ADF cover tightly at both ends.

Step 3 : Remount the original

  • Remount the original document print side up in the ADF.
  • Modify the paper width guides so that they rest gently against the pile of paper.
  • Tap OK on the printer control panel to proceed with the original task.

Step 4 : If the problem persists, print a Printer Status Report

  • Mount U.S. Letter or A4 size, unused, white paper into the input tray.
  • Swipe the display on the printer control panel, go to Setup, and then tap the Setup icon.
  • Tap Print Reports, tap Printer Status Report.

Solution three: Reconfigure the printer

Step 1 : Carry out a power reset

  • Switch on the printer.
  • Halt until the 123 hp ojpro 8660 printer is idle and noiseless.
  • With the printer switched on, unplug the power cord from the back of the printer.
  • Remove the power cord from the wall jacket.
  • Halt for at least seconds.
  • Connect the power cord back into the wall socket.
  • Re-link the power cord to the rear of the printer.
  • Ensure that the printer is switched on.
  • Halt until the warm-up period completes and your 123 hp ojpro 8660 printer is stable and noiseless.

Step 2 : Instructions to make a copy using the ADF

  • Tightly hold the bottom of Tray 1, and pull out the input tray.
  • Mount unused, plain white paper in the input tray, and set the paper width guides so that they rest against the pile of paper.
  • Re-mount the tray into the printer, and push the input tray forward until the tray locks into place.
  • Insert one sheet from the original document print side up on the ADF, and then set the paper width guides so that they rest against the paper.
  • Tap the Copy icon, and then tap Black or Color. If the issue persists and the 123.hp.com/ojpro8660 printer does not print a copy go to the next step.

Step 3 : Instructions for printing a printer status report

  • Mount U.S. Letter or A4 size, unused white paper into the input tray.
  • Swipe the display on the    printer control panel, go to Setup, tap the Setup icon.
  • Tap Print Reports and then tap 123 hp ojpro 8660 Printer Status Report.

Solution four : Repair the printer if the problem persists

Printer Troubleshooting : Switches off Unexpectedly or Repeatedly

Step 1 : Modify the energy settings

Modify the energy settings from the control panel

Go to the Setup menu, and then examine the energy settings.

Explore the Setup menu, and click Preferences. Tap Schedule Off, Auto Power Off or Auto-off, based on your 123 HP Officejet Pro 8660 printer’s model. Modify any settings, if needed.

Examine the Schedule Off or Auto Power Off feature

Windows

  • Look in Windows for    your printer model, and then choose your 123 HP ojpro8660 printer in the list of results.
  • Double-click the icon Maintain Your Printer.
  • Tap the Advanced Settings tab, and then modify the settings, if necessary.
  • Perform the on-screen instructions.

Mac

  • Tap the Apple icon in the menu bar.
  • Tap System Preferences.
  • Tap Print & Fax or Print & Scan.
  • Tap the name of your 123 HP Officejet Pro 8660 printer, and then tap Open Print Queue.
  • Tap Printer Setup or Settings, tap Utility, and then tap Open Printer Utility.
  • Tap Auto-off to access the feature.
  • Modify the settings, if needed.

Step 2 : Reboot the printer if the problem persists

  • Confirm that the printer is switched on.
  • Halt until the printer is stable and noiseless.
  • Ensuring that the 123 HP ojpro8660 printer is switched on, unplug the power cord from the back of the printer.
  • Carefully remove the power cord from the wall socket.
  • Stop for at least 60 seconds.
  • Connect the power cord back into the wall socket.
  • Re-link the power cord to the back of the printer.
  • Confirm that the printer is turned on.
  • Stop until the warm-up period completes and your 123.hp.com/ojpro8660 printer is stable and quiet.

Step 3: Upgrade the printer software if the issue still takes place

  • Ensure that the 123 HP ojpro8660 printer is switched on and linked to the computer.
  • Go to our site’s Software and Driver Downloads, and then index your printer model number.
  • Choose your operating system.
  • Tap Firmware and then tap Download.
  • Touch Use HP Download and Install Assistant, tap Next, and then tap Install now.
  • Ensure that the 123.hp.com/ojpro8660 printer serial number displays when the HP Printer Update window opens.
  • Choose the checkbox adjacent to the serial number after it displays. Tap Update.
  • There is no need to finish the firmware update if the serial number displays but the status shows ‘not applicable’ (grayed out). Tap Cancel.
  • Link a USB cable to the printer and computer if the serial number does not display and your 123 HP Officejet Pro 8660 printer avails of a network connection. Halt 20 seconds and tap Refresh. Choose the checkbox next to the serial number when it is displayed. Tap Update.
  • When the upgrade finishes, tap OK.
  • If you linked a USB cable to upgrade your network printer, detach the USB driver installed by Windows.
  • Look in Windows for Devices and Printers, and then tap Devices and Printers in the list of results.
  • Right-click the USB printer device that corresponds your printer model, and then choose Remove Device.
  • Remove the USB cable from the printer and the computer. Reboot the computer. After firmware is upgraded, verify the printer power options.

Step 4 : Connect the printer straight into a power socket if the problem persists

  • Switch off the printer.
  • Remove the 123.hp.com/ojpro8660printer power cord from the power strip or surge suppressor.
  • Check whether the power cord has any wear or damage.
  • Stop for at least 30 seconds, and then connect the power cord directly into an electrical socket.
  • Confirm that the printer is switched on.

Step 5: Confirm other devices are not triggering the issue if the problem persists

  • If the printer is linked to a USB hub, unplug the hub, and then link the USB cable straight to the computer and the 123 HP Officejet Pro 8660 printer.
  • Take away any memory cards or USB drives from the printer.
  • Switch off and then switch on the printer.

Step 6 : If the issue still takes place connect the printer into a different electrical outlet

  • Switch off the printer.
  • Unplug the USB cable from the printer.
  • Remove the power cord from the back of the printer.
  • Separate the power cord from the electrical socket.
  • Place the    123.hp.com/ojpro8660 printer to a different electrical socket.
  • Re-link the USB cable to the back of the printer.
  • Connect the power cord into the electrical jacket.
  • Confirm that the printer is turned on.

Step 7 : Get a substitute for the power module

  • If the indicator light on the power module is switched off, or if the power module does not consist of an indicator light and you have attempted all the previous solutions, get a substitute for the power module.
  • If the indicator light on the printer is switched off, or if there is no indicator light, and you have attempted all the previous solutions, go to the next step to repair the printer.

Step 8: Repair the printer

If you finished all previous steps repair or replace your 123.hp.com/ojpro8660 printer.

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123 HP Officejet Pro 8660
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