Troubleshooting

Printer goes offline(Windows)

HP offers a free tool named as HP Print and Scan Doctor to set right 123 HP Officejet Pro 8620 printing problems. Download this to swiftly and automatically carry out a multitude of troubleshooting tasks.

  • Double-click the HP Print and Scan Doctor icon to access the tool.
  • Tap Start on the Welcome screen.
  • Choose your    123.hp.com/ojpro8620 printer, and then tap Next.
  • The Finding and Fixing Problems screen exhibits.
  • Choose your printer.
  • Tap Fix Printing.
  • In the HP Print and Scan Doctor results screen, take note of the list of actionable results.
  • The next step can be to change the default print driver to your initially installed driver and ensuring that the printer is not adjusted for offline use.
  • Reset the printer and observe the connection status.
  • Ensure that the appropriate port is chosen.
  • Perform updating firmware on the printer.
  • Since a manual IP address connection is more straightforward you can use this to avoid your offline issues.
  • After the preceding step, include a printer port to Windows that corresponds to the new IP address.
  • Remove the 123.hp.com/ojpro8620 printer devices, and then install the device once more using the HP printing softwa

Printer goes offline(Mac)

Offline implies that the Mac cannot communicate with the OJ Pro 8620 printer.

  • You can verify connection status between the printer and the Mac.
  • Resetting power to the printer makes the printer to reset saved values in the firmware. Carry this step.
  • Look out for multiple devices in the Printers list, and then delete any additional entries.
  • Remove the 123 hp ojpro 8620 printer queue from the available list of printers, and then add it one more time.
  • Endeavor resetting the printing system.

123 HP Officejet Pro 8620 Print quality problems

Sometimes the quality of a printed document or photo is not up to the mark. Let’s go through the solutions for fixing this problem.

  • Get the benefit of authentic HP ink cartridges.
  • The usage of automatic servicing routine may clear up issues including those concerning black ink.
  • Ensure that the paper you use is proper for the print job. If that is not the case, remount correct paper type into the 123 HP Setup ojpro8620 printer.
  • Examine the print settings to ensure that they are suitable for your print job.
  • Inspect the estimated ink levels, and then find a substitute for any depleted cartridge.
  • Endeavor printing and reviewing a diagnostic page. Then go through the results carefully.
  • Look into the image carefully for any print quality problems.
  • When all these steps do not solve the issue you can attempt replacing the printhead.

Slow printing or printer not responding

123 HP Officejet Pro 8620 Windows

  • Sometimes the print speeds are slower than what you want, or do not satisfy the speeds specified in the 123 HP Setup ojpro8620 printer specifications. You can perform the following steps to solve this issue:
  • Resetting the printer can fix certain types of slow printing issues.
  • Opting for certain paper types or printing in Best quality can affect print speeds. As far as possible, print with plain paper in Normal or Draft quality for quicker print speeds.
  • Explore Windows for printers, and then tap Devices and printers in the list of generated results.
  • Open the icon for your 123.hp.com/ojpro8620 printer and then open Set Preferences.
  • Locate the paper type information.
  • In the Paper type area, ensure that Plain Paper is selected.
  • In the Quality Settings area, confirm that Draft or Normal are chosen.
  • Attempt printing.
  • Try deleting the print driver and software with the help the Uninstall a program tool available in Windows Programs and Features. This helps you to install the up to date driver version.
  • Suppose your 123 hp ojpro 8620 printer links to the computer through a USB cable, unplug the cable from the printer.
  • Look in Windows for programs and features, then tap Programs and Features in the list of generated results.
  • In the list of installed programs, tap your HP printer name, then tap Uninstall or Yes.
  • You can carry out the on-screen instructions to delete the software.
  • Reboot the computer.
  • Next to uninstalling the print driver, go to our site, and then do the on-screen instructions to download and install the current driver. Carry out printing.
  • You can also try downloing available firmware updates from the our site.
  • Suppose you linked a USB cable for your networked printer, delete the USB driver that was included by Windows.
  • Browse Windows for Devices and Printers, and then access Device and Printers from the search results obtained.
  • Right-tap the USB printer device that suits your printer model, and then choose Remove Device.
  • Unplug the USB cable, and reboot the computer. Print the activity.
  • You can also ensure that the wireless signal strength is strong.

123 HP Officejet Pro 8620 Mac

  • Performing reset of the printer can fix slow printing issues in Mac.
  • It’s better to print with plain paper in Normal or Draft quality.
  • Perform uninstalling of the print driver.
  • Go to our site and carry out reinstalling of the driver.
  • Do a    123 hp ojpro 8620 printer firmware update.
  • Ensure that your network is functioning in a smooth manner.

Problem with ink system

Sometimes an ‘Ink Alert’ or ‘Low on Ink’ message displays on the computer or the printer’s control panel. Here then the 123 HP Officejet Pro 8620 printer fails printing. Attempt these following steps to fix this issue

  • Exit from the message on printer’s control panel and computer screen.
  • You can also attempt replacing the cartridge.
  • You can try printing with only black ink.
  • If necessary, modify the print settings to print in grayscale option.
Disclaimer

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