Troubleshooting

Print Quality Issues

Solution one : Avail of genuine cartridges

It’s recommended to verify the authenticity of your 123 hp oj 5741 cartridges before buying them.

Solution two : Give some time for the printer to rest

You can remove the poor text or problems that take place with newly installed cartridges with the help of the printer’s automatic servicing routine. If you cannot give time for automatic servicing to finish, you can use the Setup menu and go to the 123 hp oj 5741 Printer Maintenance option. Then you can tap Clean Cartridges option which prints a Print Quality Diagnostic report. If the print quality is not acceptable, you can proceed with the next level of cleaning. You can perform these steps for the third cleaning stage too.

Solution three : Examine the paper

Generally, the smoother side of the paper is the print side. Mount the paper print side down in the input tray. Besides, it is recommended not to use wrinkled paper. You can also try inserting 10-20 sheets of photo paper only when you are prepared for printing. You can also attempt at using a different paper so that you can know if the issue is related to the paper.

Solution four : Examine the print settings

Windows

Open the Print window and from there access the Properties dialog box. As per your print job, you can contemplate on modifying the paper type, print quality, paper size etc. After choosing the print settings, tap OK to apply them.

Mac

Access the Print window and choose the Paper Type/Quality or Media & Quality menu. You can customize the settings including paper type, quality etc. For saving your settings for prospective print tasks, choose Save in the Presets menu.

Solution five : Look out ink smear on the rear of printouts

The Clean Page Smear option comes handy here. You can go to this option through the 123 hp oj 5741 Printer Maintenance option. Examine the test page that is printed to ensure that the problem is resolved.

Solution six : Examine the estimated ink levels and then substitute any low or empty cartridges

The Ink icon on the printer control panel shows the current estimated ink levels. If any of the cartridges are less on ink, substitute any low or empty cartridges. You can open the cartridge access door and the Door Opens screen displays. Ensure that the cover or door must be entirely closed. Gently press down on the low or empty cartridge to set it free. You can replace the tri-color cartridge and black cartridge. Now you can eliminate the new cartridge from its package. Ensure that you touch only the black plastic. You can then remove the tape but refrain from touching the cartridge contacts or ink nozzles. Place the tri-color cartridge into the left slot and place the black cartridge into the right slot. You can perform these steps for the other cartridge replacement. Ensure that you shut the cartridge access door. Give some time for the 123 hp oj 5741 printer to get attuned to and align the cartridges.

Solution seven : Print and review a Print Quality Diagnostic report

You can access the Reports option from the Setup menu on the printer control panel. Here you can print a report. If printouts are unsatisfactory even after this, ensure that the image you are printing has enough resolution. You can also try rotating the image 180 degrees. In case you are experiencing incomplete printouts, missing content in graphics etc. you can check the color blocks available on the Print Quality Diagnostic report for defects. If any of the color blocks display white lines, are dull, etc. you can clean the cartridges by using the Clean Cartridges option available in the 123 hp oj 5741 Printer Maintenance icon in the Setup. Verify the Print Quality Diagnostic report that prints, and if the print quality is not up to the mark you can go to the next level of cleaning. Verify the alignment lines and box available on the Print Quality Diagnostic report. If any of the available lines are not straight and connected, align the printer. This you can do by going to the Printer Maintenance menu and tapping Align Printer option. You can print yet another Print Quality Diagnostic report to ensure that the issue if fixed. In case the report displays track marks or smears you can clean the space around the ink nozzles. Access the cartridge access door and ensure that the cover or door must be sealed to print. Gently press down on one of the cartridges to set it free, and then pull the cartridge. Be careful that you grasp the cartridge by its sides. You can also examine the ink cartridge contacts for ink and dust buildup. You can then clean the space around the ink nozzle but make sure that you don’t clean the nozzle plate and cartridge contacts. Then you can reinsert the tri-color cartridge and black cartridge into the left and right slot respectively. You can perform these steps to clean the area surrounding the nozzles on the other cartridge. Shut the cartridge access door.

Solution eight : Substitute the problem cartridge

You can verify the cartridge warranty status; this can be known if you have a defective cartridge or printhead. You can then replace the problem cartridge. You have to open the cartridge access door and gently press down on the low or empty cartridge to set it free. Detach the cartridge from the slot on the left to substitute the tri-color cartridge and detach the cartridge from the slot on the right to substitute the black cartridge. With regard to the new cartridge, ensure that you access only the black plastic on the cartridge. Take away the tape and don’t touch the cartridge contacts or ink nozzles. Adjust the new cartridge at quite an upward angle into the blank slot. Now lightly push up on the cartridge until it clicks into place. While you place the tri-color cartridge into the left slot, place the black cartridge into the right slot. Perform the steps again to replace the other cartridge, if needed. Shut the cartridge access door. Halt till the 123 hp oj 5741 printer adjusts and aligns the cartridges.

Solution nine : Repair the 123 hp oj 5741 printer

You can repair or replace your printer after you have performed all the above steps.

123 hp oj 5741 Fixing Scan Quality Issues

Step 1 : Ensure that the problem is not printing-related

If quality issues take place when printing from the computer, don’t proceed with the troubleshooting. If quality issues happen when scanning, go to the next step.

Step 2 : Clean the parts in the scanner

For printers with a flatbed scanner glass and lid, spray a soft cloth with glass cleaner and then clean the scanner glass, the white backing below the scanner lid, etc. until they become clean. Give some time for drying. Re-link the power cord (which was earlier unplugged), switch on the 123 hp oj 5741 printer, and then shut the scanner lid totally. Mount the original document or photo and then attempt to scan. If the issue still takes place, go to the next step.

Clean the plastic and glass strips available inside the document feeder with a soft cloth that is filled with glass cleaner. As per your printer model, open any upper cover, document feed tray, and scan document feeder cover. Eliminate any dirt including pieces of paper or paper clips from the inner part of the document feeder. You can also clean the scanner glass and the white strip on the below portion of the document feeder. Relink the power cord, re-fix the battery and then switch on the printer. If the issue still takes place proceed with the next step.

Step 3 : Clean the separator pad and automatic document feeder rollers

Eliminate the original document from the ADF. After switching off the printer and detaching the power cord, access the ADF cover. Use a damp cloth to remove any residue from the paper pick rollers and the separator pad found inside the ADF. After allowing the separator pad and paper pick rollers to dry, shut the ADF cover. Remount the original document with the print side facing up, in the document feeder tray. Adjust the paper width guides carefully and then relink the power cord to the back of the 123 hp oj 5741 printer and then switch on the printer. If the problem persists while scanning go to the next step.

Step 4 : Modify the scan settings

Windows

HP Assistant

Insert the item on the scanner glass, in the automatic document feeder or in the document feeder slot. After accessing the 123 HP Officejet 5741 Printer Assistant, tap Scan and then tap Scan a Document or Photo. With the HP Scan open, you can access one of the shortcuts that corresponds to the file type you want. You can use various options including Show Scan Preview, Advanced Settings etc. to make additional edits, modify settings including quality, color etc. Now you can scan. You can save the scanned file in a folder. If you still face the issue proceed with the next step.

123.hp.com/oj5741 Solution Center

Place the item on the scanner glass. You can also mount the item in the automatic document feeder or in the document feeder slot. When the HP Solution Center opens, tap Scan Document or Scan Picture to see existing scan shortcuts and settings. Tap one of the shortcuts that corresponds to the file type that you want. You can make use of the Advanced Picture Settings or Advanced Document Settings to customizes quality, resolution etc. You can then save the scanned file. If you still face the issue, go to the next step.

Mac

HP Easy Scan (for macOS and OS X 10.9 and later)

Mount the item on the scanner glass, in the document feeder slot, or in the ADF. After searching HP Easy Scan, choose your 123.hp.com/oj5741 printer’s name from the Scanner drop down menu. You can choose your scan type from the Presets menu and can edit settings. Attempt scanning; you can also use the edit option to adjust colors etc. You can conveniently save your scans to a folder.

HP Scan (for OS X 10.11 or earlier)

Mount the item on the scanner glass. You can also load the item in the automatic document feeder and document feeder slot. From the obtained HP Scan window tap the Scan option and then choose your printer’s name. You can view and modify scan color, orientation and quality settings. After the printer scans the item, you can also scan additional items. You can edit the scan to customize colors, crop the size etc. Finally, you can save the file to the destined folder. If the issue still happens go to the next step.

Step 5 : Reconfigure the printer

Eliminate any element from the scanner glass and automatic document feeder and then shut the scanner lid. With the printer switched on, detach the power cord from the printer and from the wall socket or power strip. After 60 seconds or so, connect the power cord back into the wall socket. Relink the power cord to the 123 HP Officejet 5741 printer. Now you can mount the original document or photo and then attempt scanning. If you still face the issue proceed with the next step.

Step 6 : Repair or replace the printer

Repair or replace your printer if you have performed all the above steps.

Fixing a Mac Printer Driver Using Apple Software Update

Fixing the driver in macOS or OS X 10.7 and later

Go to System Preferences from the Apple menu. Examine if the name of your printer shows in the Printers list. In case your 123.hp.com/oj5741 printer is listed, delete and re-add the printer. This can be done using the minus sign. Then you can use the plus sign to add printer or scanner. In case your printer is not listed, use the plus sign and add printer or scanner. Suppose your printer is not listed in the Add Printer or Scanner window, ascertain that the printer is attached to the Mac by means of a USB cable. You can also confirm that it is on the same wired or wireless network as that of your Mac. You can use the Use or Print Using menu to choose the name of your 123 HP Officejet 5741 printer. Then you can add the printer to the list. You can either install the software through the given option or you can attempt at manually installing the drivers. Attempt at printing, scanning or faxing.

Installing the driver in Mac OS X 10.6

Step 1 : Ensure that the printer is supported

Prior to installing the driver, ensure that your printer consists of a driver available for Mac OS X 10.6. In case your 123 HP Officejet 5741 printer is not supported you can install a third party driver.

Step 2 : Link the printer to your computer or network

In order to install the correct driver, the printer must be linked to your Mac or to a wired or wireless network. Besides, you require an active Internet connection. You can use USB cable connection to your computer, Wi-Fi connection to your network, the wireless setup available on the printer, Wi-Fi protected setup, and Ethernet. You can also change a USB connection to wireless in the HP Utility software in case of instances like the 123.hp.com/oj5741 printer consists of a basic control panel.

Step 3 : Add the printer to the List

Go to System Preferences and verify if the name of your printer shows in the Printers list. In case your printer is listed, delete and re-add the printer. You can use the minus and plus sign to remove and add the 123.hp.com/oj5741 printer. You can then proceed with the next step. In case your printer is not listed use the plus sign and then proceed with the remaining steps. In case your printer is not listed in the Add Printer window, verify whether the printer is linked to the Mac by means of a USB cable. You can also check whether it is on the same wireless or wired network as that of yours. You can use the Print Using box from where you can choose the name of your printer. You can add the printer to the list. You can complete the installation by either downloading the 123 hp oj 5741 printer software from Apple or you can attempt to manually install the software from Apple.

Disclaimer

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