Troubleshooting

123 HP Setup Envy 5665 Color or Black ink not printing

The printer is working properly, but the printed output is missing black or color ink or the 123 HP Setup Envy 5665 printed page is blank or has a small amount of ink.

Step 1 : Make use of an authenticated HP Ink cartridges

Ensure that you always use an authenticated HP ink or toner supplies. The quality or reliability cannot be guaranteed for non-HP or refilled cartridges. If you do not use authenticated HP cartridges, the procedure which is listed below might not rectify the problems. Go to HP Sure Supply to verify ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

  • Go to HP Sure Supply.
  • If required, pick your country or region.
  • Make use of the on-screen guides to order new supplies or verify the cartridge compatibility with the 123 HP Setup Envy 5665 printer.

You can also purchase an authenticated HP cartridges and supplies from other retailers. If the issue persists, and you are using an authenticated ink cartridges, follow the next step.

Step 2 : Check the estimated ink levels

Print quality may be affected by low ink levels. Verify the estimated ink levels to confirm if any ink cartridges are critically low or empty.On the 123 HP Envy 5665 printer’s control panel, choose the Ink icon to display the current estimated ink levels.

Step 3 : Exchange any low or empty ink cartridges with new ink cartridge

Substitute any critically low or empty ink cartridges, and then try to print again. In case the ink cartridges display full ink levels, follow the next step.

  • Turn on your printer.
  • Ensure to place the printer with plain, white paper.
  • Clutch the handles on either side of the paper, and then open the ink cartridge access door until it fixes into place.
  • The carriage moves to the center of your printer.
  • Hold until the carriage is idle and silent before you begin.
  • To free the ink cartridge, open the lid on the ink cartridge slot, then slowly push the lid back until it stops.
  • Pull up on the ink cartridge to take away from its slot.
  • Take off the new cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.
  • Remove the plastic tape from the ink cartridge.
  • Clasp the ink cartridge by its sides with the nozzle towards the 123 HP Envy 5665 printer, then glide the ink cartridge forward into the corresponding slot.
  • Close the lid on the ink cartridge slot to secure the ink cartridge into place.
  • Reiterate the previous steps to install the other cartridge, if required.
  • Shut down the ink cartridge access door.
  • Once you installed the new ink cartridges, the printer automatically prints an alignment page.
  • Halt for the alignment page to fully discharge from the 123.hp.com/envy5665 printer.
  • Open the scanner lid.
  • Position the alignment page with the print side downward on the scanner glass. Position it according to the engraved guides around the glass.
  • Close the scanner lid, and then select Ok.

The 123.hp.com/envy5665 printer aligns the ink cartridge. If you still detect the print quality issue after replacing any empty ink cartridges, follow the next step.

Step 4 : Clean the corresponding ink cartridges

Employ an automatic tool to clean the ink cartridge from the control panel of your printer, and then evaluate the results.

  • Ensure to place the input tray with plain, white paper.
  • On the control panel of your printer, scroll the display to the left, and then select Setup.
  • Choose Tools, and then click Clean Cartridges.
  • The 123 HP Setup Envy 5665 printer prints a Print Quality Diagnostic report.
  • Evaluate the print quality on the Print quality Diagnostic report.
  • If the print quality is acceptable, choose No. You can stop with troubleshooting steps.
  • If the print quality is unacceptable, click yes when it is instructed to perform the next level of cleaning.

Step 5 : Identify the problem ink cartridge

Evaluate the Print Quality Diagnostic report you printed in the procedure to clean the ink cartridges. Verify the text and color blocks on the sample page to identify any defective ink cartridges.

  • In case you find any troubles with the black text on the page, substitute the black ink cartridge.
  • In case you identify any issues with the colored blocks on the page, exchange the tri-color ink cartridge.

Step 6 : Check the ink cartridge warranty status

If you have a faulty cartridge or printhead, it might be under warranty. Check the warranty on the ink or toner supplies, and then evaluate the limited warranty information for your supplies.

Step 7 : Replace the problem ink cartridge with the new ink cartridge

Exchange the problem ink cartridge with a new, authenticated HP ink cartridge.

  • Power on your    HP printer.
  • Ensure to place the printer with plain, white paper.
  • Clutch the handles on either side of the printer, and then raise the ink cartridge access door until it clicks into the correct position.
  • The carriage moves to the center of the    123 HP Setup Envy 5665 printer.
  • Wait until the carriage is idle and noiseless before you commence.
  • To free the cartridge, raise the lid on the ink cartridge slot, then push the lid back until it stops.
  • Take off the ink cartridge from the slot.
  • Take away the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.
  • Unwrap the plastic tape from the ink cartridge.
  • Clasp the ink cartridges by its sides with the nozzle towards the printer, then glide the ink cartridge forward into the slot.
  • Close the lid on the ink cartridge slot to secure the ink cartridge into place.
  • Ingeminate the above steps to set up the other ink cartridge, if required.
  • Shut down the ink cartridge access door.
  • Once you install the new cartridges, the printer automatically prints an alignment page.
  • Wait for the alignment page to fully remove from the 123 HP Setup Envy 5665 printer.
  • Open the scanner lid.
  • Place the alignment page with the print side downward on the scanner glass. Position it according to the engraved guides around the glass.
  • Shut down the scanner lid, and then select Ok.

The printer arranges the ink cartridges. If the problem still exists, service your 123 HP Envy 5665 printer. For more details ring us on our toll-free number to rectify your issues.

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123 HP Envy 5665
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