Troubleshooting

123.hp.com/envy4520 Color or Black ink not printing

The printer is functioning properly but the printed output is missing black or color ink or the printed page is blank or has a little amount of 123.hp.com/envy4520 ink.

Step 1 : Make use of an authenticated HP Ink cartridges

Authenticated HP ink or toner supplies are to be used. The quality or reliability are not guaranteed for non-HP or reinstalled cartridges. If you are not making use of authenticated HP cartridges, the procedure that is mentioned below might not resolve your issues. Directly navigate to HP Sure Supply to examine ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

  • Directly access HP Sure Supply.
  • If prompted, tap your country or region.
  • Observe the instructions on your computer screen for new supplies or determine the printer’s compatibility with the cartridge.

Authenticated HP cartridges can be bought from other retailers.If you still face the issue despite using genuine ink cartridges, go through the next step.

Step 2 : Estimated ink levels are to be examined

Print quality might be affected by low ink levels. The ink levels need to be examined in order to confirm if any ink cartridges are crucially low in ink or empty. In the printer display, the Ink icon is to be clicked in order to display the present estimated ink levels.

Step 3 : Substitute any low or empty ink cartridges with new ones

Any critically low or empty ink cartridges can be exchanged, and then attempt to print again. If the ink cartridges screen full ink levels, go to the next step.

  • Turn on your &nbps;&nbps;&nbps;123.hp.com/envy4520 printer and fill the paper tray with fresh, unused paper.
  • The handles are to be clutched on either side of the paper and then the ink cartridge access door is to be opened until it clicks into place.
  • The 123 HP Setup Envy 4520 carriage slides to the midst of your HP printer.
  • Stay until the carriage is stable and silent prior to proceeding.
  • The ink cartridge is to be installed, the lid on the ink cartridge slot is to be opened then the lid is to be pressed smoothly until it clicks. Take out the cartridge from its slot.
  • Take out the new cartridge from the package by touching only the black plastic on it and peel off the plastic tape on the ink cartridge.
  • The ink cartridge should be clenched by its sides with the nozzle facing the printer then the ink cartridge should be inserted in a forward direction into its slot.
  • The lid is to be lowered on the ink cartridge slot to keep the ink cartridge safe into its place.
  • Recap the previous steps in order to install the other cartridge, if needed.
  • The ink cartridge access door is to be shut.
  • Once you finish installing the fresh ink cartridges, an alignment page is printed automatically by your HP printer.
  • Stay till the alignment page is expelled from your 123.hp.com/envy4520 printer after printing completely.
  • The scanner lid is to be opened.
  • The alignment page is placed in such a way that the print side faces downward on the scanner glass. Locate it to the engraved guides around the glass.
  • The scanner lid should be closed and then click Ok.

The ink cartridge is aligned properly in the printer. If the print quality issue still persists after reinstalling any empty ink cartridges, proceed with the next step.

Step 4 : Procedure to clear the ink cartridges

An automatic tool is to be employed in order to clean the ink cartridge from the display of your 123 HP Envy 4520 printer and then the results are to be determined.

  • Make certain to the input tray with fresh, unused paper.
  • In the printer display, slide the display to the left and then tap Setup.
  • Tap Tools, and then choose Clean Cartridges.
  • A Print Quality Diagnostic report is printed by your HP Printer.
  • The print quality is examined based on the Print quality Diagnostic report.
  • If the print quality is acceptable, tap No.
  • If the print quality is unacceptable, tap yes when    your printer is inculcated to execute the next level of cleaning.

Step 5 : The problem ink cartridge is to be discovered

The Print Quality Diagnostic report that you have printed is to be evaluated for the procedure to clean the dust from the ink cartridges. The text and color blocks on the sample page need to be checked in order to identify any defective ink cartridges.

  • In case you detect any troubles with the black text on the page, substitute the black ink cartridge.
  • In case you find any issues with the colored blocks on the page, replace the tri-color ink cartridge.

Step 6 : Examine the ink cartridge warranty status

If you are having a faulty cartridge or printhead, then it might be under warranty. The warranty on the ink or toner supplies is to be inspected and then the limited warranty information for your supplies should be evaluated.

Step 7 : The problem ink cartridge is to be replaced with a new cartridge

Replace the problem ink cartridge with a new, authentic HP ink cartridge.

  • Power up your 123.hp.com/envy4520 printer and fill the paper tray with fresh, plain sheets of paper.
  • The handles are to be clenched on either side of the printer and then the ink cartridge access door is accessed until it snaps into the appropriate position.
  • The carriage slides to the midst of the printer.
  • Stay until the carriage is stable and silent prior to proceeding.
  • The cartridge is to be released, the lid is to be opened on the ink cartridge slot then the lid is to be pressed firmly until it stops.
  • The ink cartridge is taken out from the slot.
  • The new ink cartridge should now be unsealed from its package. Stay cautious that you are only touching the black plastic on the ink cartridge.
  • The plastic tape is to be eradicated from the ink cartridge.
  • Clutch the    ink cartridges by its sides with the nozzle facing the printer, then the ink cartridge is to be inserted forward into its appropriate slot.
  • The lid on the ink cartridge slot is to be shut in order to secure the ink cartridge into place.
  • Reiterate the above-mentioned steps to install the other ink cartridge, if needed.
  • The ink cartridge access door is to be closed.
  • When you are done with installing the new ink cartridges, an alignment page will be printed automatically by your 123.hp.com/envy4520 printer.
  • Stay for the alignment page to print.
  • The scanner lid is to be opened.
  • The alignment page is to be positioned in such a way that the print side faces down on the scanner glass. Locate it according to the engraved guides around the glass.
  • The scanner lid is to be lowered, and then tap Ok.

The printer puts the ink cartridges into place.If you are still facing the problem, service your HP printer. For additional information, call us on our 123 HP Setup Envy 4520 toll-free number to resolve your issues.

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123 HP Envy 4520 Printer