envy 4500 printer

Wireless setup

Spot your Wireless WEP, WPA, WPA2 password for Windows

To print your document wirelessly. You need to have the wireless network password to connect the printer to the wireless network. The password might be known as Wi-Fi security key, WEP key or WPA or WPA2 passphrase. Your wireless password is provided by your ISP, and you might have altered the password.
In some instance, if you cannot remember the password of the wireless network, you can recognize it from your system, the router, or the paperwork provided by the Internet service provider.

Step 1: Find the password from your computer linked to the wireless network

Find out the wireless network password from a computer that is connected to the wireless network. To view the network security password on a Windows system, open the network properties window.

  •   In Windows, find view network connections, and choose View network connections from the results.
    The Network connection window gets screened.
  •   Right-click on the wireless network name, and then tap Status.
    The Wi-Fi Status or Wireless Network Connection status window gets displayed.
  •   Select Wireless Properties.
  •   Click on Security option, and then select Show Character check box to view the wireless network password.
    In case the Show character check box is not accessible and cannot be selected, follow the next step.

Step 2: Recognize the password on the router

Most of the routers from an ISP have a label on the bottom that displays the wireless network password. The wireless network password is also named as the wireless key, WPA key, security password, wireless password, WPA password, WPA2 password or WEP password.
In case you cannot detect the password from the label or your password has modified, follow the next step.

Step 3: Identify the password on the Internet service paperwork

Ensure the documentation from the Internet service paperwork. The welcome letter from your ISP provides the network name and the password. Contact your Internet Service provider for more help.
For additional info, contact our technical support on our toll-free number to fix your issues and queries.

Detect your Wireless WEP, WPA, WPA2 password for Mac device

Print your essential document wirelessly, all you need is a wireless network password to link the printer to the wireless network. The password may also be known as Wi-Fi security key, WEP key or WPA or WPA2 passphrase. Wireless password is provided by ISP, and you might have changed the password.

Step 1: Identify the password from a computer associated with the wireless network

  •   From the Finder menu bar, click Go, and then choose Utilities.
  •   Open the Keychain Access application.
  •   From the Keychain list, click Local Items.
  •   From the category list, select Passwords.
  •   Double-tap the wireless network name, and then tap on the Show password checkbox.
  •   If urged, index the administrator password, and then select Ok.
    In case the show Password check box is not accessible or you do not have the administrator password, follow the next step.

Step 2: Identify the password on the router

Some of the routers from an ISP will have a label on the bottom that displays the wireless network password.
In case you cannot spot the password from the label or the password has been altered, follow the next step.

Step 3: Recognize the password on the Internet Service paperwork

You can verify the documentation from the ISP, the welcome letter from your ISP has the network name and password. Consult your Internet service Provider for guidance.
If you experience any issues, ring us on our toll-free number to rectify your problem.

Print

Printing with Wi-Fi direct

Acquire a direct wireless connection to the printer using Wi-Fi Direct that lets you print without a local network or connecting to the Internet. By permitting Wi-Fi Direct on the printer, you can print documents or photos from Wi-Fi capable computer and mobile devices. This is similar to Bluetooth but uses Wi-Fi to work at a greater distance and faster speeds.

Print from an Android device that supports Wi-Fi Direct

Switch on Wi-Fi Direct on the printer and Wi-Fi on your supported Android mobile phone, select the Direct –xx-HP [your printer model name] from the available list of printers.

  •   Install the upgraded version of the HP Print Service Plugin or Mopria Print Service on the Android device. Download these plugins from the Google Play Store or another Android app provider, according to your region.
  •   Turn on Wi-Fi Direct in the printer.
    •   From the control panel of the printer, select the Wi-Fi Direct icon to display the Wi-Fi Direct name and password.
    •   For printers without a control panel, click on the Information icon to print a report that has the Wi-Fi Direct name and password.
    •   If the printer does not have an Information button, press the Resume button for 2 seconds to print a report that has the Wi-Fi Direct name and password.
  •   If the option displays, click Automatic to print without a password or choose Manual to confirm the print job from the printer or to require a password.
  •   From the Android device, select the Settings Wi-Fi and ensure that it is set to On. There is No need to link to the Wi-Fi network.
  •   You can open the document or photos that you want to print from, and then click Print from the app menu. Employ the Share option from an app to send the essential content to the print plugin.
  •   Confirm that DIRECT-xx- HP [your printer model name] displays as the printer on the print plugin settings screen. In case a different printer name displays, select the name to display a list of available printers and then select DIRECT-xx-HP [your printer model name].
  •   Tap on Print.

Scan

Scanning a preferred snap

Scan from the corresponding printer, ratify that the system has the printer software installed, position the media into the scanner, and then click on the scan button on the front panel of the printer.

Step 1: Position the photo or document

Scan the essential document or photo from the printer, and then save it on your computer.

  •   Switch on the printer.
  •   Insert the photo or a document you want to scan.
  •    Make Use of the Scanner glass: Position the original document with the print side facing down on the scanner glass, and then position it according to the engraved guides around the glass. Shut down the scanner lid.
  •   Employ Automatic Document Feeder: If the printer has an ADF tray, place the document into the document feeder tray. The print side should face upward and the top edge should go into the tray first. Adjust the paper width guides to position the document.

Step 2: Scan the necessary document or photo

Scan your chosen document or photo, and then save your scan using one of the options.

  •   From the printer’s control panel, select Scan, and then choose the name of the computer that you want to store the scanned document in.
  •   Choose a scan option that matches the document or image you are scanning.
  •   Select Ok.
    Your printer scans the necessary document or images, then stores it to the destination which is specified in the settings.

Copy

Copying document or images

Position the original document in the Automatic Document Feeder tray or on the scanner glass. Use the scanner glass to copy the original image or to produce a two-sided copy.

  •   Ensure that you power on the printer.
  •   Place the original document or images

Use the Automatic Document Feeder: If the printer has an automatic document feeder, place the document into the document feeder tray with the print side facing upward and the top edge moving into the tray first. Adjust the width guides to place the document. You can insert up to 35 sheets of paper in the Automatic Document Feeder.

Scanner glass: Place the document with the print side downward on the scanner glass, position it according to the engraved guides around the scanner glass, and then close the scanner glass.

Procedure to copy the document or photo

Once you position the original document, alter the copy settings such as paper size, paper type and lightness or darkness level, and then copy the document or photo.

  •   From the control panel of the printer, select the Copy icon.
  •   Select the required number of copies, or choose the keypad icon, then input a number.
  •   Select the Settings icon, and then specify the required advanced copy settings.
  •   Two-sided: Choose On or Off.
    In case you select On for the two-sided copy option from the scanner glass, make sure to position the second page on the scanner glass when it is urged.
  •   Paper size and Type: Ratify that the input tray is inserted with the correct paper size and paper type.
  •   Resize:Pick the size of the image or document that you want to copy.
  •   Actual: Generate a copy that is of the similar size as the original document. The margins of the copied image might be attached.
  •   Fit to page: Make a copy that is centered with the white border around the edges. The resized photos are either increased or decreased to fit the size of the selected output paper.
  •   The two-sided copy option does not work if the Fit to page option is chosen.
  •   Custom: Increase the size of the photo by selecting values greater than 100% or decrease the size of the photo by choosing the values which are less than 100%.
  •   Lighter or darker: Scroll the button and choose the lightness or darkness level, and then click Ok.
  •   ID card Copy: Make a copy of both sides of an ID card from the scanner glass.
  •   Choose Back to move to the Copy screen.
  •   Select Start Black or Start Color to initiate the copy job.
  •   The printer prints the corresponding copy job.

Troubleshooting

Color or Black ink not printing

The printer is working properly, but the printed output is missing black or color ink or the printed page is blank or has a small amount of ink.

Step 1: Use an authentic HP Ink cartridges

Always use authenticated HP ink or toner supplies. The quality or reliability cannot be guaranteed for non-HP or refilled cartridges. In case you do not use authenticated HP cartridges, the procedure which is listed below might not rectify the problems.
Get directed to HP Sure Supply to verify ink or toner cartridge compatibility or purchase replacement cartridges and other supplies.

  •   Go to HP Sure Supply.If required, choose your country or region.
  •   Go through the instructions to order the new supplies or verify the cartridge compatibility with the printer.
    You can also purchase genuine HP cartridges and supplies from other retailers.
    If the issue persists, and you are using genuine ink cartridges, follow the next step.

Step 2: Validate the estimated ink levels

Print quality may be affected by low ink levels. Check the estimated ink levels to confirm if any ink cartridges are critically low in ink or empty.
From the control panel of your printer, select the Ink icon to display the current estimated ink levels.

Step 3: Replace any low or empty ink cartridges with the new cartridge

Substitute any critically low or empty ink cartridges, and then try to print again. In case the ink cartridges display full ink levels, follow the next step.

  •   Switch on your printer.
  •   Confirm to fill the printer with plain, white paper.
  •   Clasp the handles on either side of the paper, and then open the ink cartridge access door until it fixes into place.
    The carriage moves to the center of the printer.
  •   Clutch until the carriage is idle and noiseless before you commence.
  •   To release the ink cartridge, open the lid on the ink cartridge slot, then slowly push the lid back until it stops.
  •   Take away the existing cartridge from its slot.
  •   Take out the new cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.
  •   Remove the plastic tape from the ink cartridge.
  •   Hold the ink cartridge by its sides with the nozzle towards the printer, then glide the ink cartridge forward into its slot.
  •   Shut the lid on the ink cartridge slot to secure the ink cartridge into place.
  •   Repeat the previous steps to install the other cartridge, if required.
  •   Shut down the ink cartridge access door.
    Once you installed the new ink cartridges, the printer automatically prints an alignment page.
  •   Wait for the alignment page to get fully discharged from the printer.
  •   Open the scanner lid.
  •   Position the alignment page with the print side downward on the scanner glass. Position it according to the engraved guides around the glass.
  •   Shut down the scanner lid, and then choose Ok.
    The printer aligns the ink cartridge.
    In case the print quality issue still exists after replacing any empty ink cartridges, follow the next step.

Step 4: Clean the ink cartridges

Make use of an automatic tool to clean the ink cartridge from the control panel of your printer, and then evaluate the results.

  •   Make sure to place the input tray with plain, white paper.
  •   On the control panel of your printer, scroll the display to the left, and then choose Setup.
  •   Select Tools, and then choose the Clean Cartridges option.
    The printer prints a Print Quality Diagnostic report.
  •   Evaluate the print quality on the Print quality Diagnostic report.
    •   If the print quality is acceptable, choose No. You can stop with troubleshooting steps.
    •   If the print quality is unacceptable, click yes when it is instructed to perform the next level of cleaning.

Step 5: Find the problem ink cartridge

Evaluate the Print Quality Diagnostic report you printed in the procedure to clean the ink cartridges. Check the text and color blocks on the sample page to find any defective ink cartridges.

  •   In case you find any troubles with the black text on the page, substitute the black ink cartridge.
  •   In case you find any problems with the colored blocks on the page, replace the tri-color ink cartridge.

Step 6: Confirm the ink cartridge warranty status

In case you have a faulty cartridge or printhead, it might be under warranty. Verify the warranty on the ink or toner supplies, and then estimate the limited warranty information for your supplies.

Step 7: Replace the problem ink cartridge with the new cartridge

Exchange the problem ink cartridge with a new, authenticated HP ink cartridge.

    •   Switch on your printer.
    •   Ensure to place the printer with plain, white paper.
    •   Clasp the handles on either side of your printer, and then open the ink cartridge access door until it clicks into the correct position.
      The carriage moves to the center of the printer.
    •   Wait until the carriage is idle and noiseless before you start.
    •   To free the cartridge, lift the lid of the ink cartridge slot, then push the lid back until it stops.
    •   Take out the ink cartridge from the slot.
    •   Take away the new ink cartridge from its package. Be careful to only touch the black plastic on the ink cartridge.
    •   Take away the plastic tape from the ink cartridge.
    •   Grasp the ink cartridges by its sides with the nozzle towards the printer, then glide the ink cartridge forward into the slot.
      •   Shut the lid on the ink cartridge slot to secure the ink cartridge into place.
      •   Ingeminate the above procedures to set up the other ink cartridge, if required.
      •   Shut down the ink cartridge access door.
        Once you install the new cartridges, your printer automatically prints an alignment page.
      •   Wait for the alignment page to print.
      •   Open the scanner lid.
      •   Place the alignment page with the print side down on the scanner glass. Place it according to the engraved guides around the glass.
      •   Shut the scanner lid, and then click Ok.
        The printer arranges the ink cartridges.
      •   In case the problem still exists, service your printer.
        For additional details ring us on our toll-free number to rectify your issues.
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